Business communication Essay Example | Topics and Well Written Essays - 500 words

Business communication - Essay Example the staff motivated and producing at a high level of performance it is imperative for the executive managerial staff to keep the lines of communication open. Business communication plays an important role in my day to day activities at work. Everyday my supervisor provides me with a written list of the things that I am supposed to do during my shift. The supervisor when he provides me with the list verbally speaks to me for about five minutes. The first couple of minutes are usually composed of informal information, but the rest of the time he communicates precisely what tasks I am supposed to perform during the day. Another form of communication which I have to closely monitor is electronic information. The growth in electronic communication in the 21st century is staggering (Johns, 2005). All company memos are sent to the employees via email. Each employee has their own corporate email account. Each week there is a staff meeting between the managers and all the employees of the company. The meetings are recorded by video for documentation and quality control purposes. Each employee has a phone in their desk with a specific extension. T he company encourages the employees to talk through the phone with other colleagues about business matters instead of walking to their desk. The phone is also used for business communication between the employees and any customer that calls the firm. An alternative form of communication that is also used by the company to maintain communication with the firm’s customers is an online forum. The forum is used to answer customer questions and inquiries. This forum also has the capability to communicate with customers through a live chat. â€Å"The truth is that the most important part of customer care is effective communication and all the things that go with that† (Dalecarnegie, 2010). The different forms of communication devices and techniques utilized by my firm help me in my daily activities because it facilitates my work. I